Terms & Conditions

Last Updated: 30-6-2026

Welcome to Caffe Bancoff. By accessing or using our website, placing an order, or purchasing any products or services from us, you agree to the following Terms & Conditions. Please read them carefully before using our website.

 

Acceptance of Terms

By visiting our website or making a purchase, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree, please refrain from using our website.

Products & Services

Caffè Bancoff offers a selection of café menu items, beverages, food, coffee beans, brewing equipment, coffee machines, accessories, and other coffee-related products.

All products are subject to availability. We reserve the right to modify, discontinue, or update products, menu items, specifications, and prices at any time without prior notice.

Pricing

All prices displayed on our website are in Bangladeshi Taka (BDT) unless otherwise stated.

While we strive to ensure pricing accuracy, errors may occasionally occur. If a pricing error is identified after an order is placed, we reserve the right to cancel or adjust the order after notifying the customer.

Orders

Once an order is placed, you will receive an order confirmation. Acceptance of your order is subject to product availability, successful payment authorization, and order verification.

We reserve the right to refuse or cancel any order that appears fraudulent, violates these Terms, or cannot be fulfilled.

Payments

Payments are processed through secure payment providers.

Caffè Bancoff does not store or retain your debit card, credit card, or other sensitive payment information.

Delivery & Pickup

Delivery times are estimates and may vary depending on location, weather conditions, traffic, or other operational factors.

Customers selecting cafe pickup are responsible for collecting their orders within a reasonable timeframe.

Food & Beverage Orders

As our cafe products are freshly prepared, food and beverage orders cannot usually be returned or exchanged once they have been prepared or collected, except in cases where the product is incorrect, damaged, or does not meet reasonable quality standards.

If you experience any issue with your order, please contact us at +880 1329-758118 promptly so we can assist you.

Coffee Equipment & Retail Products

Coffee machines, brewing equipment, accessories, and other retail products should be used according to the manufacturer's instructions.

Customers are encouraged to inspect products upon delivery. Any claims relating to damaged or defective items should be reported within a reasonable period after receiving the order.

Warranty coverage, where applicable, will follow the manufacturer's warranty policy.

Returns & Refunds

Returns, exchanges, and refunds are subject to our Return & Refund Policy.

Approved refunds will be processed using the original payment method whenever applicable.

Intellectual Property

All content on this website, including text, logos, product images, graphics, designs, and other materials, is the property of Caffe Bancoff and may not be copied, reproduced, distributed, or used without prior written permission.

Website Use

You agree not to misuse our website or engage in activities that may interfere with its functionality, compromise its security, or violate applicable laws.

Unauthorized use of this website may result in the suspension of access and, where appropriate, legal action.

Limitation of Liability

While we strive to provide accurate information and uninterrupted service, we do not guarantee that our website will always be error-free or continuously available.

To the fullest extent permitted by law, CaffE Bancoff shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services.

Changes to These Terms

We may update these Terms & Conditions from time to time. Any revisions will become effective once published on this page. Continued use of our website after changes are posted constitutes acceptance of the updated Terms.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us at +880 1329-758118 through our Contact page or using the contact information provided on our website.

Thank you for choosing Caffe Bancoff. We appreciate your trust and look forward to serving you with exceptional coffee, quality products, and a memorable experience.